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Home goods and fitness products saw sales growth, too. With the broad expansion of product categories shoppers are likely to order from online retailers, Walmart grew its digital grocery business in 2021, and eMarketer says they’ll outsell Amazon in that category this year.
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Retailers stepped up to the challenge, not just by supporting more online sales, but by embracing emerging technologies that created connections with shoppers or made their customer experience more convenient. 67% of consumers report they shop differently now due to COVID-19. As people embraced social distancing, they turned to online shopping more than ever before. The digital economy boomed during the COVID-19 crisis. But retail and ecommerce businesses have begun to see new behavioral shifts in shopping habits, as well as which changes over the past year show signs of sticking. Meanwhile, as you’ve probably seen in hundreds of posts on LinkedIn, many office workers are facing the challenges of going back to work while the virus (to varying degrees across the country and the world) is still a factor - or choosing to leave their jobs for a more remote-friendly company.ĭespite those who call this the “post-COVID” era, the situation is still rapidly changing. But many of those in-person businesses are facing staffing shortages while children are still out of school (whether by parent preference or school mandate).
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The lockdowns that were so rampant last year have lifted, and restaurants, movie theaters and gyms have largely reopened. But how have things changed 18+ months on? By the second quarter of 2020, our lives as we knew them had changed significantly.
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